Tamarindo wants you to be happy with your purchase and we stand behind our products.
1200 S FM 51 Suite E
Tamarindo footwear comes with a one year limited warranty against defects in workmanship and materials. This warranty applies to Tamarindo footwear that is less than one year old from date of purchase. Tamarindo products are manufactured under rigid quality standards and require reasonable care after purchase.
What's not covered under our warranty:
If you suspect your shoes are defective, please email customer service at email@example.com with an explanation, the date of purchase, order number along with photos of the damage or defect and they will assist you.
Footwear covered by the Tamarindo warranty will require company inspection to determine defects in workmanship or materials and will be replaced at Tamarindo’s discretion. Product not found to be defective is subject to return.
We do not offer direct exchanges. Please place a new order on tamarindofootwear.com, should you want a different color, size or style.
Orders are shipped within one business day from when the order is placed. Estimated delivery dates change based on location. All orders are shipped via UPS from our warehouse in Texas. For all UPS Expedited orders (3 day, 2 day and overnight), days of delivery are only Monday-Friday. UPS does not deliver on Saturday for expedited orders. If you have any questions regarding order delivery, please contact customer service at support firstname.lastname@example.org or by calling 1-800-423-0673.
Expedited orders must be placed by 11am CST to ship out the same day. Orders placed after the cut-off time will not be shipped until the following business day.
Shipping & Handling Rates
Ground (2-5 Business Days) ................ Free
2-Day (2-3 Business Days) .................. $25
Overnight (1-2 Business Days) ............ $35
If you have any questions, give us a call at 1-800-423-0673
It is our policy to not give price adjustments for items purchased before any price reduction on any product offered on tamarindofootwear.com.
Tamarindo does not currently offer international shipping. We currently only offer shipping in the United States, including Hawaii and Alaska.
Please refer to our FAQ for answers to some common questions.
The return of Tamarindo product, for any reason, must be authorized by our Customer Service Department. All consumer returns must go through a Tamarindo retailer.
Company inspection is required to determine defects in workmanship or materials on any worn product. Product not found to be defective is subject to return to retailer. Tamarindo sales reps cannot authorize merchandise returns or pick product up for credit.
Tamarindo will determine if the authorized dealer will receive full or partial credit or replacement product will be sent. Replacement product will be sent as soon as possible, dependent upon availability.