RETURNS

RETURN POLICY

Tamarindo wants you to be happy with your purchase and we stand behind our products.

• Non-warranty returns may be returned up to 30 days after the date of purchase for a full refund if the items are unworn, unaltered and in the same condition they were received including the original packaging.
• Returns will only be accepted for shoes purchased on TamarindoFootwear.com.
• If you purchased Tamarindo footwear at a retailer or online store other than TamarindoFootwear.com, returns should go that retailer.

 

How to make a Return

• Locate your order number which can be found on My Account page or on the order confirmation that was emailed to you.  To have a return label issued for that order, please call Customer Service at 1-800-423-0673, or email us at support@tamarindofootwear.com Mon-Thurs 8am-6pm CST, Fri 8am-5pm CST.
• Once that return label has been issued, it will be emailed to you. 
• Please apply the label to your return package, and drop off at any authorized UPS location. Return Shipping is Free if shipped back within 30 days of purchase date.
• If you need another Prepaid Return Label, please call Customer Service at 1-800-423-0673, or email us at support@tamarindofootwear.com.
• If you choose not to use the Prepaid Return Label, please send the package using the shipper of your choice and ship to:

Tamarindo Footwear
Returns Department
1200 S FM 51 Suite E
Decatur, TX

• Please allow (14) days for us to receive and process your return.
• Please allow 2-5 days for your return to be processed once we receive the merchandise in our warehouse. We will notify you via email when your return has been processed.
• Returns being sent from Alaska and Hawaii are not eligible for the pre-paid return label. Please contact customer service at 1-800-423-0673 and they will assist you.

WARRANTY

Tamarindo footwear comes with a one year limited warranty against defects in workmanship and materials. This warranty applies to Tamarindo footwear that is less than one year old from date of purchase. Tamarindo products are manufactured under rigid quality standards and require reasonable care after purchase.

What's not covered under our warranty:

• Footwear that is damaged due to customer abuse, customer misuse, or neglect
• Outsoles against being worn out and wearing through
• Material damages from overexposure to moisture and heat
• Burns, Cuts and Scratches
• Comfort issues without visible manufacturing defect

If you suspect your shoes are defective, please email customer service at support@tamarindofootwear.com with an explanation, the date of purchase, order number along with photos of the damage or defect and they will assist you.

Footwear covered by the Tamarindo warranty will require company inspection to determine defects in workmanship or materials and will be replaced at Tamarindo’s discretion. Product not found to be defective is subject to return.

Exchanges

We do not offer direct exchanges. Please place a new order on tamarindofootwear.com, should you want a different color, size or style.

Shipping

Orders are shipped within one business day from when the order is placed. Estimated delivery dates change based on location. All orders are shipped via UPS from our warehouse in Texas. For all UPS Expedited orders (3 day, 2 day and overnight), days of delivery are only Monday-Friday. UPS does not deliver on Saturday for expedited orders. If you have any questions regarding order delivery, please contact customer service at support support@tamarindofootwear.com or by calling 1-800-423-0673.

 

Expedited orders must be placed by 11am CST to ship out the same day. Orders placed after the cut-off time will not be shipped until the following business day.

Shipping & Handling Rates

Ground (2-5 Business Days) ................ Free

2-Day (2-3 Business Days) .................. $25 

Overnight (1-2 Business Days) ............ $35 

If you have any questions, give us a call at 1-800-423-0673

 

 

PRICE ADJUSTMENT POLICY

It is our policy to not give price adjustments for items purchased before any price reduction on any product offered on tamarindofootwear.com.

INTERNATIONAL ORDERS

Tamarindo does not currently offer international shipping. We currently only offer shipping in the United States, including Hawaii and Alaska. 

 

Please refer to our FAQ for answers to some common questions.

 

The return of Tamarindo product, for any reason, must be authorized by our Customer Service Department. All consumer returns must go through a Tamarindo retailer.

Company inspection is required to determine defects in workmanship or materials on any worn product. Product not found to be defective is subject to return to retailer. Tamarindo sales reps cannot authorize merchandise returns or pick product up for credit.

Tamarindo will determine if the authorized dealer will receive full or partial credit or replacement product will be sent. Replacement product will be sent as soon as possible, dependent upon availability.

Return Procedures

1. Dealer must contact our customer service department to obtain a return  authorization (RA) number by telephone, fax, or email
2. To expedite return, the RA must be on the outside of the box, inside the box, please include a brief description and location of defect
3. Unworn, non-defective returns are subject to a re-box, restock fee